Warranty Policy
Please note that this Canadian warranty written below supersedes any other written or expressed list of warranty conditions
After any incident, you must consider your bike unsafe to ride until you consult with a certified bicycle mechanic for a comprehensive inspection.
Failure to properly charge, store or use your battery will void the warranty and may cause a hazardous situation.
Attention Before each ride you must inspect your ebike using this safety Checklist
The Limited Warranty covers the original purchaser and is not transferable
This limited warranty does not cover:
Ordinary wear and tear not the result of defects in workmanship or materials. Wear and tear will be assessed by Hipeak Canada. Parts not covered include but are not limited to: brakes, brake pads, cassette, chains, chain rings, crankset, derailleur, forks, freewheel,
handlebar, hardware seat post, kickstand, reflectors, rims saddle, shifter, spokes, tires/tubes, wheel hub kickstand.
Parts required for service after the 30 day warranty period will be charged to owner.
Do not remove front or rear reflectors , pedal reflectors or bell.
Take extra care while riding in wet conditions. Feet or hands can slip in wet conditions and lead to death or serious injury from a fall.
Because electric bicycles are heavier and faster than normal bicycles, they require extra caution and care while riding.
Any modifications or changes to your HipeakCanada EBike will void the warranty and create an unsafe riding experience.
User must understand the operation of the throttle and pedal assistance sensors before using, and take ample care in their usage in respect to traveling at speeds appropriate for usage area and user experience level. Always use the lowest assist level until you are comfortable with the bike and feel confident in controlling the power.
You should check the operation of the brake inhibitor switches before each ride. The brake system is equipped with an inhibitor which shuts down the power to the electric motor whenever the brakes are engaged. Check proper operation of brake switches before each ride.
Extreme care should be taken when using the pedal assistance sensor and throttle on this product. Ensure you understand and are prepared for the power assistance to engage as soon as pedaling is underway.
This warranty does not cover any damage or defects resulting from failure to follow instructions in the owner’s manual, acts of God, accident, misuse, neglect, abuse, commercial use, alterations, modification, improper assembly, wear and tear, installation of parts or accessories not originally intended or compatible with the bicycle as sold, operator error, water damage, extreme riding, stunt riding, or improper follow-up
maintenance. This warranty does not include consumables or normal wear and tear parts (tires, tubes, brake pads, cables and housing, grips).
Hipeak will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts. In no event shall HipeakCanada or any of its representatives be responsible for any direct, indirect or consequential damages, including without limitation, damages for personal injury, property damage, or economic losses, whether based on contract, warranty, negligence, or product liability in connection with their products. All claims to this warranty must be made through this " Contact Us " link and comment labeled Warranty. Proof of purchase is needed with all warranty cases.
Wear and tear is not covered under warranty. Hipeak Canada EBike lithium ion batteries are warranted to be free from manufacturing defects in materials and/or workmanship for a 30 day period from the date of original purchase. The battery warranty does not include damage from power surges, improper charger, improper maintenance or other misuse, normal wear or water damage.
The following are also excluded from the warranty:
◆ Liability for material defects does not cover normal wear which occurs from the manufacturers intended use of the product. Components such as the battery pack, motor system, braking system, drivetrain system, saddle, grips and pedals are all subject to intended use-related wear and are not covered under the warranty from normal wear.
◆ Damage resulting from the use of the bike in a competition or other applications outside of normal intended use.
◆ Damage resulting from improper tools or inadequate maintenance performed on the bike.
◆ Damage resulting from adding non-standard equipment, parts or technical modifications.
Additional Warranty Information
If something goes wrong with my ebike, what can I do?
If you experience any issues with your HiPeak bike, just use this " Contact Us " form link labeling Warranty as the comment title . If a warranty part is necessary it will be shipped to your address at no charge to you during the 30 day warranty period.
If there is an issue with your product after the warranty period, we will still provide knowledge support free of charge.
What is needed to claim a warranty ?
Our support team is comprised of technical and mechanical personnel and will asses your issue based on the information provided. It is therefore extremely important to include as much detail as possible including a daytime phone number ,email address, and order number. Within 2 hours of receipt , a support agent will contact you with a solution .
